Website details
The Pharmacy.co.za website at www.pharmacy.co.za and Pharmacy.co.za stores are owned and operated by Pharmacy.co.za (“Pharmacy.co.za”), a company registered in the Republic of South Africa under company registration number [insert registration number], with its head office at [insert physical address].

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Pharmacy.co.za stores. By using our website or shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. These Terms represent the entire agreement between you and Pharmacy.co.za and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law.

You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
Pharmacy.co.za may update or change these Terms from time to time without prior notice. You should review them regularly. Your continued use of our website or shopping in our stores constitutes acceptance of any updated or revised Terms.

Applicable law
This agreement is governed by the laws of the Republic of South Africa.

Important Notice

These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

These Terms contain provisions which:

  • May limit the risk or liability of Pharmacy.co.za or a third party; and/or
  • May create risk or liability for the user; and/or
  • May compel the user to indemnify Pharmacy.co.za or a third party; and/or
  • Serve as an acknowledgement by the user of certain facts.

Your attention is drawn to these provisions as they are important and should be carefully noted.

Nothing in these Terms is intended to unlawfully restrict, limit, or avoid any rights or obligations created in terms of the CPA.

Use of our website / shopping in our stores
You may browse our stores or use our website for your own personal, non-commercial shopping and information purposes only. Any other use requires prior written consent from Pharmacy.co.za.

The unauthorised use, copying, reproduction, modification, distribution, or exploitation of any content on our website or in our stores, as well as the uploading of unlawful or harmful content (including viruses), is strictly prohibited. Creating links to our website without prior written consent is also prohibited.

If you are identified as a wholesaler (i.e. making bulk purchases), separate business-to-business terms and conditions will apply, available on request.

When shopping online, you may register an account or check out as a guest. Certain products may require registration and login due to legal requirements. Registration and/or use of our website constitutes acceptance of these Terms.

You indemnify Pharmacy.co.za against any loss, damage, harm, claim, or cost arising from your misuse of our website, stores, or content in violation of these Terms.

We use cookies to identify your device and enhance your experience. We reserve the right to restrict access to our website or request identification where necessary, including for in-store purchases or product returns.

Pharmacy.co.za reserves the right to:

  • Deny access to our website or stores;
  • Suspend or terminate accounts;
  • Refuse service,

if we believe you are in breach of these Terms or have provided inaccurate or incomplete information.

Any extension of time or leniency granted shall not be considered a waiver of any rights.

Accuracy

All reasonable steps are taken to ensure that the information in our stores, on our website, social media channels, and email communications is accurate and up to date. Pharmacy.co.za does not warrant that content or information displayed is always accurate, complete, and/or current (errors and omissions excepted).

Pharmacy.co.za reserves the right to limit quantities of any item offered for sale in-store or online.

Products on promotion may differ from photographs. In accordance with South African pharmacy law, images may not be displayed for certain dispensary products.

Offers may not be available at all Pharmacy.co.za stores or on the Pharmacy.co.za website.

Any comments or opinions expressed by users or invited experts are their own and do not necessarily reflect the views of Pharmacy.co.za.

Your comments

We welcome your comments, ideas, suggestions, and feedback submitted via our website (“Contact Us”). No compensation will be provided for such submissions.

All comments received become the property of Pharmacy.co.za and may be used without restriction for commercial or non-commercial purposes.

You warrant that your comments:

  • Do not infringe any third-party rights (including copyright, trademark, or privacy rights);
  • Do not contain unlawful, defamatory, abusive, or obscene material.

You accept full responsibility for your comments and indemnify Pharmacy.co.za against any claims arising from them.

Intellectual Property

All intellectual property rights, including copyright, trademarks, and related rights in any logos, content, images, audio, or video material on this website, are owned by or licensed to Pharmacy.co.za.

All website data, including databases and information transmitted to or from the website, remain the property of Pharmacy.co.za or its licensors.

You may view, download, or print content for personal, lawful, non-commercial use only. Any unauthorised use, reproduction, modification, or distribution is strictly prohibited and constitutes a violation of intellectual property laws.

You agree to sign any documents reasonably required to assign rights in content to Pharmacy.co.za and waive any moral rights therein.

Use of our logos, content, and images

You may not use any logos, branding, product images, or content from Pharmacy.co.za without prior written consent.

Unauthorised use constitutes an infringement of Pharmacy.co.za’s intellectual property rights.

Advertising

Third-party advertising and promotional material may appear on our website or in our stores. Pharmacy.co.za does not endorse such third parties or their products/services.

Any reliance on such material is at your own risk.

Dispensary

All dispensary products are supplied in accordance with applicable South African pharmacy legislation. Please consult the package insert and speak to a registered pharmacist if you require further information.

The Pharmacy.co.za website functions as an ordering platform only. All dispensing is conducted by qualified and registered pharmacy professionals, who may exercise discretion in supplying regulated products.

In line with South African law, dispensary products may not be returned for credit.

Online Registration

To register, you must provide accurate personal details and a delivery address. You will be required to create a username and password, which must be kept confidential.

Pharmacy.co.za is not liable for any loss or damage arising from misuse of your login credentials.

All personal information is processed in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

Product sales and availability

All products are subject to availability and are delivered only within the Republic of South Africa. Prices are quoted in South African Rand and are valid only within South Africa.

A sale agreement is concluded only once Pharmacy.co.za delivers the goods or makes them available for collection. Order confirmations do not constitute acceptance.

Pharmacy.co.za reserves the right to:

  • Cancel orders and issue refunds where necessary;
  • Limit quantities purchased;
  • Adjust orders based on stock availability;
  • Discontinue or modify products without notice.

Where stock is unavailable, partial delivery may occur, and refunds will be issued accordingly.

Website content errors

Pharmacy.co.za reserves the right to cancel orders where material errors occur in product descriptions or pricing. Customers will be refunded where applicable.

Packaging and product presentation may differ from website images.

Pricing policy

Prices on the Pharmacy.co.za website may differ from in-store prices and are subject to stock availability.

All prices include VAT unless stated otherwise. Delivery fees are charged separately and displayed at checkout.

In the case of obvious pricing errors, Pharmacy.co.za will correct the error and notify affected customers.

Methods of payment

Payment is processed at checkout using the selected payment method.

By placing an order, you confirm that:

  • You are at least 18 years old;
  • You are authorised to use the chosen payment method;
  • Sufficient funds are available.

Pharmacy.co.za does not process medical aid claims directly; customers may submit claims independently.

In-store payments may include cash, card, or applicable loyalty programmes (if offered).

Confirmation of online orders

Placing an order constitutes an offer to purchase. Acceptance occurs only upon delivery or collection of goods.

Pharmacy.co.za may cancel orders and issue refunds where necessary.

Delivery of online orders

Delivery schedules may vary by location. Estimated delivery timelines will be communicated but are not guaranteed.

Delays may occur during peak periods (e.g. holidays or promotional events).

Delivery is deemed complete once goods are delivered to the address provided. Pharmacy.co.za is not responsible for loss after delivery.

Customers must ensure availability to receive deliveries and may be required to provide identification.

Proof of identification for delivery

A one-time pin (OTP) or other verification method may be required upon delivery.

Pharmacy.co.za reserves the right to request identification for security purposes.

Delivery personnel

Delivery services may be outsourced. Pharmacy.co.za is not liable for losses or damages caused by third-party delivery providers, to the extent permitted by law.

Peak shopping periods

During peak periods, product availability and delivery times may be affected. Pharmacy.co.za reserves the right to adjust delivery timelines and purchase limits.

Disclaimer

Your use of the Pharmacy.co.za website and stores is at your own risk.

Pharmacy.co.za makes no warranties, express or implied, regarding the accuracy, availability, or reliability of website content or services.

To the fullest extent permitted by law, Pharmacy.co.za disclaims liability for any direct, indirect, or consequential loss arising from:

  • Use of the website;
  • Reliance on website content;
  • Shopping in-store or online.

All content is provided “as is” without warranty of any kind.

Pharmacy.co.za does not guarantee that the website is free from viruses or harmful components and disclaims liability for any resulting damage, except where caused by gross negligence or wilful misconduct.

Pharmacy.co.za Returns, Refunds & Cancellations Policy

We aim to ensure your satisfaction with every purchase. Please review the policy below to understand your rights and responsibilities regarding returns, refunds, and cancellations.

1. General Returns (within 14 Days)

You may return an item for a credit, refund, exchange, or replacement, provided that:

  • You present the original tax invoice or till slip as proof of purchase.
  • The item is returned within 14 days of purchase.
  • The product has not expired.
  • The product and its packaging are undamaged and untampered with.
  • The item qualifies as a returnable product (certain items are non-returnable due to hygiene or legal restrictions).

Note: A return does not automatically guarantee a refund or credit. Final approval is subject to inspection by Pharmacy.co.za.

2. Defective Products (within 6 Months)

If a product is defective, it may be returned within 6 months of purchase, provided that:

  • Proof of purchase is presented.
  • The product is returned within 6 months.
  • The product has not expired and has not been misused, altered, or tampered with.
  • The item falls within a returnable category.

Pharmacy.co.za reserves the right to inspect the product before approving a return, replacement, or refund.

3. Pharmacy.co.za Satisfaction Guarantee

Products carrying a Pharmacy.co.za satisfaction guarantee (where applicable) may be returned with proof of purchase for assessment at a Pharmacy.co.za store or via our online support channels.

4. Non-Returnable Items

The following items cannot be returned unless defective (and where permitted by law):

  • Opened, damaged, or tampered products
  • Personal or intimate products (for hygiene reasons)
  • Scheduled medicines (in accordance with South African pharmacy law)
  • Promotional, discounted, or clearance items (unless defective)
  • Gift cards (physical or digital)
  • Car seats or booster chairs (due to safety regulations)
  • Breast pumps (manual or electric)
  • Products with missing, removed, or altered packaging

5. Online Returns

For online purchases:

  • Pharmacy.co.za may request photographs and a written explanation before approving a return.
  • Reasonable transport or collection costs may be deducted where applicable.
  • Where goods are defective, unsafe, or not fit for purpose, you are entitled—within 6 (six) months of delivery—to a repair, replacement, or refund in accordance with applicable law.

Certain items (including perishable and intimate goods) may only be returned if defective.

6. Refunds

  • Refunds will be processed using the original payment method.
  • Refund amounts will reflect the net purchase value (less any discounts applied).
  • Processing may take up to 10–14 working days, depending on your financial institution.
  • Refund vouchers (if issued) are valid for 3 years from date of issue.
  • Lost, stolen, expired, or damaged vouchers cannot be replaced.

7. Proof of Identity

Pharmacy.co.za reserves the right to request valid identification when processing returns or refunds.

8. Gift Cards

  • Gift cards are non-refundable.
  • If you have not received a digital gift card, please contact Pharmacy.co.za customer support within 7 days of purchase using the contact details provided on our website.

9. Order Cancellations

If you wish to cancel an order:

  • Contact customer support before the order is dispatched.
  • Cancellation requests are subject to approval at the discretion of Pharmacy.co.za.
  • Delivery or administrative fees may apply to approved cancellations.

If a payment is reversed, declined, or fails after order processing, the full purchase price remains payable, including any associated recovery costs.

Pharmacy.co.za reserves the right to cancel any order or suspend accounts where there is a breach of these Terms and Conditions.